We only offer standard shipping at this moment.

Check your email: Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number and a link to the carrier's website. Please check your inbox (and spam folder) for this email.

Use the tracking number: Click on the tracking number in the shipping confirmation email, or copy and paste it into the carrier's website to track your package. The carrier's website will provide the most up-to-date information on your shipment, including the expected delivery date.

Contact customer service: If you have any questions or concerns about the status of your order, please contact our customer service team at support@theskyes.com. We will be happy to assist you with any inquiries you may have.

Please note that tracking information may not be immediately available once your order has shipped. It may take up to 24-48 hours for the carrier to update their website with the tracking details. If you are unable to track your order after this time, please contact our customer service team for assistance.

A signature is required upon delivery of your order, the carrier will not release the package to the recipient until a signature has been obtained. This is done for security reasons to ensure that the package is delivered to the intended recipient and to prevent theft or loss.

It is important to ensure that someone will be available to sign for the delivery at the shipping address provided during checkout. If no one is available to sign for the package, the carrier may leave a notice with instructions on how to reschedule delivery or pick up the package from a local pickup location.

If the carrier is unable to obtain a signature and the package is returned to us, additional shipping fees may apply to reship the package. Therefore, it is important to provide an accurate and accessible shipping address where someone can sign for the delivery.

Please note that certain delivery restrictions may apply based on your shipping address. There are certain locations where we may not be able to ship due to legal or logistical reasons. Such locations may include countries under embargo, military bases, or PO boxes.

Yes, we do offer shipping to most countries around the world. To confirm if we ship to your country, please refer to our shipping page. In case your country is not listed on the shipping page, please reach out to us via email at support@theskyes.com and we will do our best to accommodate your shipping needs.

Yes, we provide free shipping for orders that are $145.99 or more within the United States. Please apply the code FREESHIP during the checkout process to take advantage of this offer. Orders less than $145.99 are subject to a flat rate shipping fee of $29.99.

For international orders, we charge a flat rate shipping fee of $100.

Our order processing time usually takes between 3-5 business days. Once your order is processed, delivery within the United States can take between 3-7 business days. International delivery times may vary between 5-21 business days depending on the destination country.

It's important to note that the estimated delivery times are provided as a guide only and are not guaranteed. We always strive to ensure that your order is delivered to you as soon as possible, and we appreciate your patience and understanding in the event of any unforeseen delays.

If you need to change the shipping address on your order, please contact our customer service team at support@theskyes.com as soon as possible. We will make every effort to update the address, but please note that we cannot guarantee that the change can be made.

If your order appears to be missing, please inform our customer service team immediately to report the issue. We will investigate and determine the best course of action, which may involve working with the shipping carrier to track down the missing package or providing a replacement or refund. Be assured that we take missing orders seriously and will do everything in our power to resolve the matter as quickly as possible.

However, it's important to note that we cannot be held responsible for lost or missing orders due to incorrect shipping addresses. To prevent such situations, please ensure that the shipping address provided during checkout is accurate.